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Veronica Heiskell, Ph.D.


The University of Texas at Austin                                                                                                                                                                                    May 2021 

Ph.D. in Higher Education Leadership, Educational Leadership & Policy


California Polytechnic State University, San Luis Obispo                                                                                                                                            June 2014

Master of Arts in Counseling & Guidance in Higher Education/Student Affairs; GPA: 4.0


University of California, Los Angeles                                                                                                                                                                              June 2010

                Bachelor of Arts in Psychology, Minor in Lesbian, Gay, Bisexual, & Transgender Studies; GPA: 3.88

Career Services & Employer Relations Experience

Director of Experiential Learning & Student Employment, Career Success, UC Santa Cruz                                                        April 2021 - Present

  • Oversee experiential learning and student employment teams to support all students in obtaining meaningful experiences.

  • Supervise professional staff and provide leadership for the Career Success office.

  • Developing the five-year strategic plan and collaboratively re-envisioning the role and goals of the office to best serve UCSC students.

  • Creating policies, resources, and toolkits for on and off-campus employers interested in hosting interns and student employees incorporating high-impact practices and career readiness competencies.

  • Stewarding a new system integrating all experiential learning opportunities to streamline the process for students and employers.

  • Transforming student employment from a transactional to a transformational process for all students.


Experiential Learning Coordinator, University Leadership Network (ULN), The University of Texas at Austin                 January 2019 - April 2021

  • Lead experiential learning team coordinating all aspects of career services support for 2,000 ULN students.

  • Supervise professional and graduate student staff, training them in career coaching/advising techniques.

  • Foster and maintain relationships with over 500 on and off-campus employers of ULN students.

  • Collaborate with development to create opportunities like employer site visits to increase funding opportunities for ULN program and internship and job opportunities for ULN students.

  • Oversee large-scale events like 500-person mock interview event, targeted networking events with employers, etiquette dinners, and internship fairs managing budgets and guiding staff in planning process.

  • Creating new policies, toolkits, and resources for employers interested in developing internship programs.

  • Implementing new expectations and definition of high-impact, meaningful internships, educating employers on how to create high-impact experiential learning opportunities for diverse students.

  • Developed new four-year career curriculum for ULN student focused on professionalism, job search strategies, and career exploration and trained variety of staff to deliver curriculum.

  • Support current and prospective ULN employers in developing meaningful, high impact internships.

  • Developed new NACE competency-based self and supervisor evaluations for students and their supervisors.

  • Managing transition from Symplicity to Handshake platform and developing new structure and policies for tracking employer and student engagement to improve employer and student experience.

  • Coordinate first destination surveys and building new database to track ULN alumni and increase their engagement with the program after graduation.  

  • Led redesign of website to create more focused information for employers and students.

Career Counselor, Vick Center for Strategic Advising & Career Counseling, The University of Texas at Austin                   June 2014 - January 2019

  • Promoted to Career Counselor II with focus on coordinating practicum program and assessment for center as well as providing guidance and support for new career counselors. 

  • Oversaw practicum program, recruiting, training, and supervising 1-3 practicum students yearly. 

  • Developed yearly assessment reports for key stakeholders demonstrating utility and purpose of the center. 

  • Built significant network of relationships on and off-campus to better serve undergraduate, graduate, and international students in finding meaningful, satisfying jobs. 

  • Recruited employers and moderate career panels on topics like sustainability and social media careers. 

  • Led committee to create new learning outcomes, mission, and vision after rebranding the center. 

  • Created and implemented yearly alumni survey to measure student learning and impact of services. 

  • Developed four-year assessment plan including new goals, learning outcomes, methods, and targets. 

  • Provided one-on-one career counseling for undergraduate and graduate students focusing on career and major exploration, career assessments, job search skills, and internship and graduate school planning. 

  • Developed and taught semester-long career exploration course with focus on reflective, engaging activities. 

  • Coordinated career assessments; schedule workshops, research new assessments, and facilitated training. 

  • Developed successful proposal and secured funding to provide CliftonStrengths to students at no cost. 

  • Redesigned marketing and outreach materials to improve readability utilizing Adobe InDesign. 


Career Counseling Intern, Cal Poly Career Services                                                                                                                           Sept. 2012 - June 2014

  • Provided one-on-one career counseling for students from all majors focusing on personal development, career exploration, changing majors, resume and cover letter review, job search, graduate and professional schools, and interview skills.

  • Delivered innovative workshops on topics including planned happenstance, etiquette, interviewing, and job search skills.

  • Utilized assessment tools like Strong Interest Inventory, StrengthsQuest, and Self-Directed Search with students.

  • Supervised and trained ten graduate interns who provide drop-in resume and cover letter review.

  • Assisted with check-in process of over 200 employers at quarterly large-scale career fairs.

  • Collaborated with career counselor to develop a Diversity in the Workplace interactive presentation.

  • Created and implemented a targeted six-week group career intervention for LGBTQIA students focusing on personal interests, values clarification, career self-efficacy, and development of individualized career plans.

  • Recruited employees and moderate an LGBTQIA employee panel kick-off event for the career intervention.

  • Led weekly “Queer Career” Drop-in for LGBTQIA students and their allies.​

Program & Event Coordination

Graduate Assistant, The Cal Poly Gender Equity Center                                                                                                                   Sept. 2012 - June 2013

  • Developed new programming, purpose statements, and learning objectives for center programming.

  • Established three subprograms focusing on positive masculinities, transgender identities, and feminism.

  • Created Trans* Action, a partnership between The Gender Equity Center and The Pride Center focusing on supporting trans* students and educating the campus community about trans* identities.

  • Produced an extensive event-planning guide for the 10th annual performance of The Vagina Monologues.

  • Cultivated relationships with local businesses securing over $2,000 in in-kind donations for The Vagina Monologues.

  • Assisted in planning 2nd Annual Gender Symposium, reviewing session submissions, scheduling keynote speakers, managing registration, supervising event volunteers, and securing support funding from campus departments.

  • Performed a needs assessment to determine the programming needs of current LGBTQIA students.

  • Created a new monthly discussion series addressing controversial gender topics entitled “Gender Buffet.”

Member, Cal Poly Status of Women Committee                                                                                                                             January 2011 - May 2013 

  • Planned and implemented prominent Status of Women Committee events including the Fall Gathering Celebrating Women and the Spring Celebration Honoring Outstanding Women at Cal Poly. 

  • Represented Safer (sexual assault resource center) and the Gender Equity Center on committee. 

  • Provided recommendations about campus climate for women to the Office of the President. 

Assistant Coordinator, The Cal Poly Gender Equity Center                                                                                                              Aug. 2010 - Sept. 2012

AmeriCorps Lead Volunteer Infrastructure Project Fellow

  • Collaborated with Coordinator to rebrand The Women’s Center to The Gender Equity Center in February 2011; coordinated a large-scale unveiling of the new name and two anniversary celebrations.

  • Supervised four student assistants and six interns; led weekly staff meetings; held quarterly staff evaluations.

  • Drafted budget grant proposals, secured over $80,000 of new funding, and maintained the $30,000 budget.

  • Developed strong programming and event collaborations addressing the intersectionality of student’s identities with The Pride Center, The Multicultural Center, and the Women’s & Gender Studies department.

  • Supervised the Women’s Leadership Council, a mentorship program for women, and Triota, an honor’s society.

  • Created and implemented presentations on sexual assault, gender identity, feminism, and ally trainings.

  • Trained incoming student staff and volunteers on how to effectively present to large and small groups.

  • Collaborated with Coordinator to develop and implement a new retreat for student and professional staff.

  • Planned and implemented prominent Status of Women Committee events for staff members including the Fall Gathering Celebrating Women and the Spring Celebration Honoring Outstanding Women.

  • Assisted in planning of Pride Month workshops and activities; cohosted the Trans Fashion Show twice.

Student Affairs Experience

Cluster Facilitator, LeaderShape UT McCombs School of Business                                                                                                                January 2015 

  • Facilitated cluster of ten students throughout week-long leadership and social justice-based training. 

  • Received intensive two-day training on curriculum and activities directly before attendees arrived. 


Consultant, Cal Poly New Student Services                                                                                                                                    January 2014 - June 2014 

  • Developed innovative training on CliftonStrengths for 60 orientation team leaders and adapted and delivered one-hour training for over 1,000 orientation leaders. 

  • Served on committee to plan implementation of CliftonStrengths for incoming students during orientation. 

Graduate Advisor, Cal Poly College of Science & Math Advising Center                                                                                          Sept. 2013 - June 2014

  • Advised freshman, sophomore, and transfer students on topics such as changing majors, planning class schedules, interpretation of policies, academic probation, and pre-health professions; emphasis on change of major and career planning.

  • Presented workshops about course planning, selecting and changing majors, academic success strategies, and career opportunities.

  • Developed and implemented a 17 hour training for academic success peer coaches; curriculum included active listening, strengths-based coaching, learning strategies, and motivating reluctant students.

  • Recruited and hired 12 successful students to serve as peer coaches for students on academic probation.

  • Supervised five peer coaches; led biweekly staff meetings and professional development trainings.


House Director, Stanford High School Summer College                                                                                                                      June 2013 - Aug. 2013

  • Supervised ten mentors (current Stanford students) and oversaw two houses with 180 high school students (over 30% international) during the High School Summer College eight-week session.

  • Served on the Residential Committee addressing conduct violations for all six houses in the program.

  • Led resident conduct meetings; provided  educationally-based outcomes to promote student learning.

  • Provided one-on-one support for students who were struggling academically with their first college courses.

  • Created and led workshops for staff development on topics including assertiveness, leadership, and conflict resolution.

  • Provided on-call crisis response support.

  • Developed comprehensive 39 page year-end report including program review and recommendations.


Academic Success Coach, Cal Poly College of Science & Math Advising Center                                                                               Jan. 2013 - June 2014

  • Trained in appreciative advising, strength-based psychology, and academic learning strategies for students.

  • Coached 13 students on academic probation; empowered students over a quarter to develop and implement new academic strategies.

Professional Development
  • National Association of Colleges & Employers 2021 Conference 

  • Handshake User Conference, 2021

  • National Association of Colleges & Employers Connect 2020 Conference                                                                                                                

  • American Association of Colleges & Universities Institute on High-Impact Practices, 2019                                                                                             

  • Handshake User Conference, 2019                                                                                                                                                                                            

  • National Career Development Association Global Conference, 2019                                                                                                                                  

  • Association for Study of Higher Education Annual Conference, 2017                                                                                                                                  

  • National Career Development Association Global Conference, 2017                                                                                                                                   

  • National Career Development Association Global Conference, 2016                                                                                                                                   

  • NACADA Assessment Institute, 2016 

  • National Career Development Association Global Conference, 2015

  • National Career Development Association Global Conference, 2014

  • StrengthsQuest Mentoring & Advising Program Training, 2014

  • WorkTraits Team Training, 2014

  • StrengthsQuest Strengths Educator for Higher Education Training, 2013

  • Career Services Institute (CSI) West  Conference, 2013

  • Mentors in Violence Prevention Facilitation Training, 2013

  • Women's Shelter Program of SLO Domestic Violence Crisis Counseling 40 Hour State Certification training, 2012

  • Mentors in Violence Prevention Bystander Intervention Conference, 2012

  • 2011 Conference on College Men                                                                                                                                                                                  

  • Question, Persuade, Refer (QPR) Suicide Prevention Training, 2011                                                                                                                                  

  • Conflict Resolution & Mediation Skills for Student Services Professionals Training, 2010

  • SARP Center Sexual Assault Crisis Counseling 48 Hour State Certification Training, 2010

University-Wide Committee Membership
  • President, Texas Campus Career Council                                                                                                                                         June 2019 – June 2020 

  • Member, Texas Campus Career Council                                                                                                                                           June 2016 – June 2019 

  • Member, UT Queer Services Committee                                                                                                                                  September 2015 – Present 

  • Representative, UT UGS Event Planning Committee                                                                                                                August 2015 – May 2017 

  • Representative, UT UGS Communications Committee                                                                                                          October 2015 – May 2016 

  • Communications Chair, Texas Campus Career Council (TC3)                                                                                                     June 2015 – June 2016 

  • Meeting & Event Scheduler, UT Association of Professionals in Student Affairs (APSA)                                                        June 2015 – June 2017 

  • Member, Discovery Scholars Program Advisory Council                                                                                                          January 2015 – May 2017 

Conference Presentations
  • Heiskell, V. M. (2021, June). Supporting exploratory students. Presented at UC Career Counselor Conference, virtual.

  • Heiskell, V. M. (2020, June). Developing internship and experiential learning support for students with high financial need. Accepted presentation at National Association of Colleges & Employers Conference & Expo, Minneapolis, MN. (Conference canceled).

  • Heiskell, V. M., & Swanson, E. C. (2019, June). Breaking barriers in career courses for first and second-year undecided students. Presented at National Career Development Association Global Conference, Houston, TX. 

  • Heiskell, V. M. (2017, June). Effective assessment of career counseling. Roundtable presented at National Career Development Association Global Conference, Orlando, FL. 

  • Chang, L. T., Devlin, A. C., & Heiskell, V. M. (2016, June). VIPSY: Dynamic card game for career exploration. Roundtable presented at National Career Development Association Global Conference, Chicago, IL 

  • Heiskell, V. M. (2015, July). Queer careers: A targeted career intervention for LGBTQ students. Roundtable presented at National Career Development Association Global Conference, Denver, CO. 

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